The terms under which Vertex Property Care provides its services.
These terms of service govern your use of the Vertex Property Care website and any services you engage us to provide. By submitting an enquiry or booking a service with us, you agree to these terms.
References to "we", "us" or "our" refer to Vertex Property Care. References to "you" or "your" refer to the customer requesting or receiving our services.
Vertex Property Care provides exterior property maintenance services including, but not limited to:
All work is carried out by vetted local trade partners operating under our direction. We act as the primary point of contact and are responsible for ensuring work is completed to a satisfactory standard.
All quotes provided by Vertex Property Care are free and without obligation unless otherwise stated.
Quotes are based on the information you provide at the time of enquiry. If the scope of work differs materially from what was described — for example, gutters are significantly more blocked or a driveway is larger than stated — we reserve the right to revise the price before work begins. We will always notify you of any change before proceeding.
Quoted prices are fixed for the specific job described. Additional work requested on the day will be quoted and agreed separately.
A booking is confirmed once we have verbally or in writing agreed a date and time with you. We will make every reasonable effort to attend at the agreed time.
In the event that we need to reschedule due to weather conditions, equipment issues or other unforeseen circumstances, we will contact you as early as possible to arrange an alternative date.
To allow us to carry out work safely and effectively, you agree to:
We will not be liable for any delays or inability to complete work caused by failure to provide reasonable access or accurate information about the property.
You may cancel or reschedule a booking at any time. We ask for as much notice as possible — ideally at least 24 hours — so that we can reallocate the appointment slot.
We reserve the right to cancel or reschedule bookings in exceptional circumstances, including severe weather or equipment failure. We will not charge for cancellations made on our side.
Payment terms will be agreed at the time of booking. Unless otherwise agreed, payment is due on completion of the work. We accept payment by bank transfer, cash, or other methods as agreed in advance.
Late payment may result in a charge of interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
We are committed to delivering a professional, clean finish on every job. If you are not satisfied with the work carried out, please contact us within 48 hours of job completion and we will make every reasonable effort to address your concern.
Complaints can be submitted by email to hello@vertexcare.co.uk or by calling 0330 133 8321. We aim to respond to all complaints within 3 working days.
Vertex Property Care carries public liability insurance covering accidental damage caused during the course of our work. In the event of a valid claim, liability is limited to the cost of repair or replacement of the damaged item, up to the limit of our insurance policy.
We are not liable for:
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
The content on this website is provided for general information purposes only. While we make every effort to keep information accurate and up to date, we do not guarantee that all information is complete or current.
We are not responsible for the content of any external websites linked from our site.
These terms are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The date at the top of this page reflects when they were last revised. Continued use of our services after any changes constitutes your acceptance of the updated terms.